Electricity Issues Standard Operating Procedure (SOP) Troubleshooting – Washington Active Should you face an issue with the electricity the following steps should be taken: You should not attempt to work on any bit of equipment while it is still plugged in to the mains electricity supply. Where is the fuse board located at the Washington Store? “Fuse boxes are also known as circuit breakers, there are two located at the Washington store” “Check in the following order.” Check the fuse box inside the cafe area first. It is the white box with a red sticker located under the bench with the coffee machine. It is to the left of the upstand pipe to the left of the fridge and freezer. You might have to move the bins out of the way to get access. Once you find it lift the flap panel Check that the switches are in the correct position. At the Washington store they are all black switches. “Can you confirm the switches should all be in the up position?” “If the switches are not in the up position, push them up one at a time.” Review to see if this has resolved the issue: If one of the circuit switches won’t stay up: Now you need to be a detective, you need to work out which bits of equipment are not working due to the circuit fault, this will help identify the cause of the fault. Once you have found the appliances on the faulty circuit, switch off each of the individual plug sockets Now return to the fuse board and push up the black circuit breaker, if this stays on, it is time to start switching the individual plug sockets back on. One at a time switch the individual plug sockets back on, you must check the circuit breaker each time to see if it has tripped. If not, move to the next plug and repeat. Once you find the bit of equipment that is causing the circuit to isolate, unplug it and report it via the Service Agent and submit an incident report form. If the switches are all up but there is still no power you will need to check the sub fuse box in the cupboard where we store the excess pop. You will need to ask for the fuse board key from the centre’s duty manager. Once you find the single bit of equipment causing the fault: Spare fuses are kept on site. You should only change a plug fuse if you are confident that you know how to do it safely. ENSURE THERE IS NO ELECTRICITY GOING TO THE EQUIPMENT FIRST. If you are unable to identify the issue: Do not attempt to fix electrical equipment yourself. Report the issue to the duty manager who will then escalate the issue and contact the company electrician to attend the site. If the item is isolated to one bit of equipment: If the item is isolated to one bit of equipment then it is likely to be the fuse in the plug. Spare fuses are kept on site. You should only change a plug fuse if you are confident that you know how to do it safely. ENSURE THERE IS NO ELECTRICITY GOING TO THE EQUIPMENT FIRST. If you are unable to identify the issue: Do not attempt to fix electrical equipment yourself. Report the issue to the duty manager who will then escalate the issue and contact the company electrician to attend the site. ALL ELECTRICAL ISSUES SHOULD BE NOTED ON THE DAILY CLOSING SHEET AND REPORTED VIA THE ONLINE INCIDENT REPORT FORM Electrical Troubleshooting SOP 04/03/2023 v1

# 11.6 Emergency Electrical Shutdown V2 **Company:** Little Coffee Bean Co **Version:** V2 **Last Updated:** October 2025 **Review Date:** October 2026 — ## Purpose This SOP establishes critical procedures for safely shutting down electrical systems during emergencies including electrical fires, equipment malfunction, smoke, sparks, or other electrical hazards. These procedures protect staff safety, prevent equipment damage, and minimize business disruption. ## Scope This procedure applies to: – All Little Coffee Bean Co locations (fixed shops and mobile Tuk Tuks) – All staff members working with electrical equipment – Emergency situations involving electrical hazards – Planned emergency shutdown drills ## Equipment Required – Emergency shutdown switches (where installed) – Circuit breaker panel access – Fire extinguisher (Class C/electrical rated) – Personal protective equipment (insulated gloves if available) – Emergency contact list – Incident report forms — ## Emergency Shutdown Procedures ### 1. Immediate Response to Electrical Emergency **When to initiate emergency shutdown:** – Visible smoke or fire from electrical equipment – Sparks or arcing from outlets, switches, or equipment – Burning smell from electrical sources – Equipment overheating beyond normal operating temperature – Water contact with electrical systems – Exposed wiring or damaged electrical components – Repeated circuit breaker trips – Staff receiving electrical shocks **Immediate actions:** 1. **Alert all staff** – Shout “ELECTRICAL EMERGENCY” clearly 2. **Evacuate customers** from immediate danger area 3. **Do not touch** any electrical equipment with bare hands 4. **Do not use water** on electrical fires ### 2. Main Power Isolation **Step-by-step shutdown sequence:** **For Fixed Shop Locations:** 1. Locate the main electrical panel/fuse box 2. Identify the main circuit breaker (usually at top of panel) 3. Switch main breaker to OFF position (down) 4. Verify power loss by checking lights and equipment 5. If emergency shutdown switch is installed, use it first 6. Lock out the panel if possible to prevent accidental re-energization **For Mobile Tuk Tuk Units:** 1. Switch off the main power isolator switch 2. Disconnect from external power source if connected 3. Switch off LPG supply if applicable 4. Disconnect battery if safe to do so 5. Ensure all equipment has stopped operating ### 3. Equipment-Specific Shutdown **Coffee Machine:** – Allow machine to cool before touching – Do not open machine panels during emergency – Note any visible damage or burning **Grinder:** – Verify power disconnection – Check for overheating or burning smell – Clear any jammed beans if safe **POS System:** – Allow proper shutdown if time permits – Note transaction status for later recovery – Protect equipment from water/fire suppression **Refrigeration:** – Note shutdown time for food safety – Keep doors closed to maintain temperature – Plan for alternative cold storage if extended outage ### 4. Fire Response **If electrical fire is present:** **Small, contained fire (smaller than wastepaper basket):** 1. Use Class C fire extinguisher ONLY 2. Aim at base of fire 3. Sweep side to side 4. Do not use water or foam extinguishers **Large or spreading fire:** 1. Evacuate all staff and customers immediately 2. Call 999 (Fire Brigade) 3. Do not attempt to fight the fire 4. Close doors to contain fire if safe to do so 5. Evacuate to assembly point 6. Account for all staff ### 5. Post-Shutdown Safety Checks **After power is isolated:** 1. **Visual inspection** (from safe distance): – Check for smoke or smoldering – Look for damaged wiring or equipment – Identify source of problem if visible – Note any water damage 2. **Ventilation:** – Open windows and doors if safe – Use fans to clear smoke (battery-powered only) – Do not re-enter if heavy smoke present 3. **Secure the area:** – Cordon off affected area – Post warning signs – Prevent customer and staff access – Guard electrical panel to prevent unauthorized access ### 6. Emergency Contacts and Reporting **Immediate notifications (in order):** 1. **Emergency Services** (if required): – Fire: 999 – Ambulance: 999 (if injuries) 2. **Management Escalation:** – Store Manager (immediate) – Area Manager (within 15 minutes) – Operations Manager (within 30 minutes) – Company Director (for serious incidents) 3. **Utility Company:** – Report electrical hazards to local electricity provider – Request emergency inspection if required 4. **Insurance:** – Notify insurance provider within 24 hours – Document all damage with photos **Incident documentation:** – Complete Incident Report Form immediately – Record time of emergency – List all witnesses – Describe sequence of events – Note equipment involved – Document any injuries – Take photographs of damage – Preserve evidence for investigation ### 7. System Restart Procedures **DO NOT restart electrical systems until:** – Emergency has been fully resolved – Qualified electrician has inspected the system – All damaged equipment has been isolated – Written clearance from competent person received – Management has authorized restart **Restart sequence (when authorized):** 1. Ensure all equipment switches are OFF 2. Visual inspection of all equipment 3. Check for water or contamination 4. Restore main power at circuit breaker 5. Test each circuit individually 6. Power up equipment one at a time 7. Monitor for any abnormal operation 8. Complete restart checklist ### 8. Staff Communication During Emergency **Clear communication protocols:** – Use loud, clear voice commands – Designate one person to call emergency services – Assign roles (evacuation coordinator, first aider, etc.) – Keep customers calm and informed – Do not spread panic – Use established assembly point – Account for all persons **Customer communication:** – Apologize for disruption – Ensure customer safety first – Provide clear evacuation instructions – Do not discuss cause or blame – Refer media inquiries to management — ## Quality Checks – [ ] All staff trained on emergency shutdown procedures – [ ] Emergency shutdown switches clearly labeled and accessible – [ ] Circuit breaker panel location known to all staff – [ ] Fire extinguishers inspected and rated for electrical fires – [ ] Emergency contact list current and accessible – [ ] Incident report forms readily available – [ ] Evacuation routes clearly marked – [ ] Assembly point designated and communicated –

# 11.5 Fuse Box & Circuit Breaker Management **Version:** V2 **Date:** October 2025 **Section:** 11 – Electrical — ## Purpose To establish procedures for managing fuse boxes and circuit breakers at Little Coffee Bean Co locations, ensuring electrical safety and proper equipment operation. — ## Scope This SOP applies to all staff, managers, and franchisees responsible for electrical safety and equipment management at fixed shop locations and mobile Tuk Tuk units. — ## Fuse Box Overview ### What is a Fuse Box/Circuit Breaker? A fuse box (or circuit breaker panel) is the central electrical distribution point for a location. It: – Controls power distribution to different circuits – Protects electrical systems from overload and short circuits – Allows isolation of circuits for safety and maintenance ### Types of Fuse Boxes **Modern Circuit Breaker Panels:** – Individual switches (breakers) for each circuit – Switches move to OFF when circuit is overloaded – Safer and easier to manage than older fuse boxes **Older Fuse Boxes:** – Use replaceable fuses instead of switches – Fuses blow when circuit is overloaded – Require replacement with correct amperage fuse — ## Location and Access ### Finding Your Fuse Box 1. Refer to **Local Electrical Operating Procedures** for exact location 2. Common locations: – Inside: Near main entrance, kitchen, utility room, or basement – Outside: On exterior wall or in external cabinet – Mobile units: Inside Tuk Tuk, typically near entrance or power supply ### Ensuring Safe Access 1. **Keep area clear:** – Remove boxes, equipment, or obstructions – Ensure 1 meter clearance in front of fuse box – Keep area dry and free from moisture 2. **Labeling:** – Ensure fuse box is clearly labeled – Keep circuit labels visible and legible – Update labels if circuits change 3. **Security:** – Lock fuse box if required by local procedures – Restrict access to trained staff only – Keep key in secure location — ## Understanding Your Circuits ### Circuit Identification 1. **Locate circuit map/diagram:** – Usually inside fuse box door – Shows which circuits control which areas/equipment – Update if equipment changes 2. **Common circuits in coffee shops:** – **Lighting circuits:** Lights throughout location – **Power circuits:** General outlets and equipment – **Kitchen circuits:** Coffee machines, grills, fryers – **Refrigeration circuits:** Fridges, freezers, display units – **Water heater circuit:** Hot water systems – **Emergency circuits:** Emergency lighting, alarms 3. **Circuit capacity:** – Each circuit has a rated amperage (e.g., 10A, 16A, 20A) – Do not exceed rated capacity – Overloading causes breaker to trip ### Documenting Circuits Maintain **Local Electrical Operating Procedures** document showing: – Circuit number and location – What equipment/area each circuit controls – Amperage rating – Any special requirements – Emergency contact for electrician — ## Daily Fuse Box Checks ### Opening Checks 1. **Visual inspection (2 minutes):** – Check all breakers are in normal position (ON) – Look for any tripped breakers (middle or OFF position) – Check for signs of burning, damage, or moisture – Ensure area is clear and accessible 2. **If breaker is tripped:** – Note which circuit is affected – Check if equipment on that circuit is faulty – Do not reset immediately – Report to manager ### Closing Checks 1. **Final inspection (2 minutes):** – Verify all breakers are in normal ON position – Check for any new issues – Ensure area is secure and clear — ## Resetting a Tripped Circuit Breaker ### When to Reset A circuit breaker trips when: – Circuit is overloaded (too many devices) – Equipment has a fault – Short circuit has occurred ### Safe Reset Procedure **Only reset if:** – No signs of damage or burning – No water or moisture present – You have been trained to do so – Manager has approved **To reset:** 1. **Identify the tripped breaker:** – Look for switch in middle or OFF position – Note circuit number from label 2. **Investigate the cause:** – Check if equipment on that circuit is faulty – Look for damaged cables or plugs – Unplug any suspicious equipment 3. **Reset the breaker:** – Switch breaker firmly to OFF position – Wait 10 seconds – Switch firmly back to ON position 4. **Monitor:** – Watch breaker for 2 minutes – If breaker holds (stays ON): Circuit is safe – If breaker trips again: Do not reset again ### If Breaker Trips Immediately After Reset **Action:** 1. Do not reset again 2. Report to manager immediately 3. Contact qualified electrician 4. Do not use equipment on that circuit 5. Follow Troubleshooting Escalation Protocol (Section 1.3) — ## Isolating Circuits ### When to Isolate a Circuit Isolate a circuit (turn breaker OFF) when: – Equipment on that circuit is faulty or damaged – Maintenance or repair work is needed – Power needs to be cut for safety reasons – Following instructions from qualified electrician ### Safe Isolation Procedure 1. **Inform relevant staff:** – Tell staff that circuit will be isolated – Identify which equipment will be without power 2. **Locate the breaker:** – Find correct breaker using circuit map – Double-check circuit number and equipment 3. **Switch breaker OFF:** – Switch firmly to OFF position – Verify equipment loses power 4. **Label the breaker:** – Place “DO NOT SWITCH ON” label if available – Inform all staff not to switch on 5. **Document:** – Record date, time, and reason for isolation – Note which circuit was isolated – Update maintenance log 6. **Re-enable when safe:** – Only after repair/maintenance is complete – After qualified electrician approval – Switch breaker firmly back to ON – Verify equipment has power – Remove “DO NOT SWITCH ON” label — ## Overloaded Circuits ### Signs of Overloading – Breaker trips frequently – Burning smell near fuse box – Lights dimming when equipment switches on – Equipment not working properly – Hot cables or plugs ### Preventing Overload 1. **Know circuit capacity:** – Refer to circuit map for amperage rating – Calculate total load of equipment on circuit 2. **Distribute load:** – Do not

# 11.4 Power Failure Procedures **Version:** V2 **Date:** October 2025 **Section:** 11 – Electrical — ## Purpose To establish clear procedures for staff to follow during power failures or electrical outages, ensuring safety, customer communication, and business continuity at Little Coffee Bean Co locations. — ## Scope This SOP applies to all staff at fixed shop locations and mobile Tuk Tuk units during power failures or electrical outages. — ## Immediate Actions (First 5 minutes) ### Step 1: Assess the Situation 1. Determine if power failure is: – **Location-wide** (entire shop/Tuk Tuk without power) – **Partial** (some equipment without power) – **Isolated** (single circuit or equipment affected) 2. Check: – Are other nearby businesses affected? (indicates wider area outage) – Is the fuse box/circuit breaker accessible? – What time is it? (affects customer impact) ### Step 2: Ensure Safety 1. **Turn off all equipment** to prevent damage when power returns 2. **Prevent hazards:** – Keep customers away from kitchen areas – Ensure emergency lighting is functioning – Check for any burning smells or electrical hazards – Do not touch any electrical equipment 3. **If fire or electrical hazard suspected:** – Evacuate immediately – Call emergency services (999) – Do not attempt to investigate ### Step 3: Inform Manager/Franchisee 1. Contact manager or franchisee immediately 2. Report: – Time of power failure – Extent of outage (location-wide or partial) – Any hazards or concerns – Whether other businesses affected — ## Customer Communication ### Using Customer Scripts Refer to the **Customer Power Failure Scripts** (available in company documentation) for consistent, professional communication with customers. Scripts include: – Greeting and apology for inconvenience – Clear explanation of the situation – Estimated time to resolution (if known) – Offer of alternatives (if available) – Contact information for updates ### Verbal Communication If scripts are not available, use this approach: 1. **Acknowledge the issue:** – “I’m sorry, we’re experiencing a power outage at the moment.” 2. **Explain impact:** – “We’re unable to serve hot drinks/take card payments/operate our equipment.” 3. **Provide timeframe:** – “We’re working to restore power. We’ll update you shortly.” 4. **Offer alternatives:** – “We can offer cold drinks/refunds/alternative service if available.” 5. **Thank them:** – “Thank you for your patience and understanding.” ### Signage 1. Place clear signage at entrance: – “Temporary power outage – We apologize for the inconvenience” – “We’re working to restore service” – Estimated time to resolution (if known) 2. Update social media: – Post on Facebook, Instagram, TikTok, X – Brief explanation and expected resolution time – Thank customers for patience — ## Checking the Fuse Box/Circuit Breaker ### Step 1: Locate Fuse Box (per local procedures) 1. Refer to **Local Electrical Operating Procedures** for fuse box location 2. Ensure area is clear and safe to access ### Step 2: Visual Inspection 1. Look for: – Tripped circuit breakers (switch in middle or OFF position) – Signs of burning or damage – Water or moisture – Any obvious hazards 2. **If hazards found:** – Do not touch fuse box – Report to manager – Contact qualified electrician – Proceed to “Calling for Help” section ### Step 3: Reset Circuit Breaker (if safe) 1. **Only if:** – No signs of damage or burning – No water or moisture present – You have been trained to do so 2. **To reset:** – Switch breaker firmly to OFF position – Wait 10 seconds – Switch firmly back to ON position 3. **If breaker trips again immediately:** – Do not reset again – Contact qualified electrician – Proceed to “Calling for Help” section — ## If Power Does Not Return ### Step 1: Check with Neighbors/Utility Company 1. Ask nearby businesses if they have power 2. If area-wide outage: – Contact local utility company (typically UK Power Networks, Scottish Power, etc.) – Report outage – Get estimated restoration time 3. If outage is only at your location: – Proceed to “Calling for Help” section ### Step 2: Calling for Help 1. **Contact qualified electrician:** – Use contact details from Local Electrical Operating Procedures – Describe the situation clearly – Provide location address and access details 2. **Document the incident:** – Record time of outage – Time of restoration – Any damage or issues – Actions taken 3. **Contact manager/franchisee:** – Inform of electrician contact and ETA – Discuss business continuity options — ## During Extended Power Outage ### Protecting Equipment 1. **Leave all equipment switched OFF** – Do not attempt to use equipment on backup power unless trained – Wait for power to fully stabilize before switching on 2. **Refrigeration:** – Keep fridge/freezer doors closed – Minimize opening to preserve temperature – If outage extends beyond 4 hours, follow food safety procedures (Section 2) 3. **POS System:** – Do not force shut down if powered off – Wait for controlled shutdown when power returns ### Business Continuity 1. **If outage is short (under 30 minutes):** – Offer cold drinks and packaged items – Take manual payment details (card details securely) – Apologize for inconvenience 2. **If outage is extended (over 30 minutes):** – Consider closing location – Offer refunds for orders – Post updates on social media – Contact manager for guidance 3. **Mobile Tuk Tuk units:** – If power loss affects refrigeration/equipment: – Stop serving immediately – Secure location – Contact manager for guidance — ## When Power Returns ### Step 1: Safety Check 1. **Wait 2 minutes** before switching on equipment 2. **Check for:** – Burning smells – Visible damage – Unusual sounds – Smoke or sparks 3. **If hazards present:** – Do not switch on equipment – Contact qualified electrician – Evacuate if necessary ### Step 2: Equipment Restart 1. **Restart in this order:** – Lighting first – Refrigeration units – POS system – Coffee machines and other equipment 2. **Monitor equipment:** – Listen for unusual sounds – Watch for error messages – Check all systems functioning normally 3. **If equipment not functioning:** – Do not force restart – Contact manager – Contact qualified electrician if