Customer Service Launch Scripts for New Little Coffee Bean Co Franchisees
A comprehensive set of call and in-person scripts designed to equip new franchise locations with consistent, brand-aligned customer service responses during their critical launch phase.
Grand Opening & Location Launch Scripts
Script 1: Grand Opening Day Greeting
Welcome to Little Coffee Bean Co! We’re so excited to be opening here in [Location]. This is our grand opening [day/week], and we’re thrilled you’re here to celebrate with us. Have you visited any of our other locations, or is this your first time trying our coffee?
Script 2: Handling Grand Opening Promotions
Yes! To celebrate our launch, we’re offering [specific promotion details]. This runs through [end date], so you’ve got plenty of time to take advantage. Would you like to try one of our signature drinks today?
Script 3: Managing Wait Times During Launch Period
Thank you so much for your patience! We’re still in our first [week/few weeks] here, and we’re working to get our flow just right. Your wait should be about [realistic time estimate].
Common New Location Questions
Script 4: Hours of Operation Inquiries
We’re open [specific hours] [days of week]. We’re just getting started here in [location], so these hours might adjust slightly as we learn the rhythm of the neighborhood.
Script 5: Menu Questions & Product Availability
Our core menu features our single-origin Colombian coffee. We’ve got all the classics—espresso, cappuccino, flat white—plus signature drinks like our Golden Tuk Tuk Latte and Sea Salt Iced Matcha.
Script 6: Payment Methods & Practical Information
We accept card, contactless, and cash. Our Odoo POS system makes checkout really quick. Do you have any questions about our space—WiFi, seating, accessibility?
Local Community Relationship Building
Script 7: Engaging with Regular Visitors
It’s great to see you again! You’ve been in a few times now—thank you for supporting us during our launch. What’s been your favorite drink so far?
Script 8: Local Business Outreach
Welcome! Are you from one of the businesses nearby? We’re so excited to be joining this community. I’m [Name], and we’d love to be your go-to coffee spot.
Script 9: Event Catering Inquiries
Yes, we absolutely do events! Little Coffee Bean Co caters weddings, festivals, corporate events, and more. We can bring our mobile coffee van setup right to your venue.
Problem Resolution for New Operations
Script 10: Drink Quality Issues
I’m really sorry that’s not quite right for you. We’re still in our first [week/weeks], and we’re committed to getting every drink perfect. Let me make you a fresh one right now, exactly how you like it.
Script 11: Equipment or Supply Issues
I’m really sorry, but we’re having a temporary issue with [equipment/ingredient]. We’re working on getting it sorted as quickly as possible. What I can offer you instead is [alternative].
Script 12: Handling Complaints About Service Speed
I really appreciate your patience, and I hear your frustration. We’re a brand new location, and our team is still building speed while making sure every drink meets our quality standards.
Franchise-Specific Information Handling
Script 13: Questions About Franchise Ownership
Yes, this location is independently owned and operated as part of the Little Coffee Bean Co family. We follow all the same recipes, quality standards, and training as every other location.
Script 14: Brand Consistency Questions
We’re so glad you’ve visited our other locations! We use the same recipes, the same single-origin Colombian coffee, and the same training across all our sites.
Script 15: Company Vision & Growth
Little Coffee Bean Co started with a vision to bring exceptional coffee to communities across the UK and eventually worldwide. We operate mobile coffee vans, fixed locations, and we do event catering too.