Job Description: Barista / Cafe Assistant
Company: Little Coffee Bean Co (@ Silksworth Ski Limited)
Document Reference: 16.8.1
Version: 1
Last Updated: October 2025
Position Details
Locations:
- Silksworth Ski Complex, Silksworth Lane, Sunderland, SR3 1PD
- Sunderland Railway Station, Sunderland Centre
- Washington Leisure Centre, Washington, NE38 7SS
Hours: Flexible, Monday – Sunday including evenings and weekends
Wages: Meets National Minimum Wage
Contract Type: Casual
Additional Information: Some shifts will be lone working
Reports To: Operations Manager
Overall Purpose of the Role
Working on your own or as part of our customer-facing team, you will ensure that high quality and great value food and drink are prepared and served to café and catering customers from a clean, safe, and welcoming environment. Be a positive role model and engage with our customers, who don’t necessarily use the cafe, encouraging them to come in and try eating a variety of food.
Key Activities and Responsibilities
- Preparing and serving food, making coffee and tea, and collecting money
- Ensuring the café is fully stocked and can meet the menu at all times, notifying the Operations Manager or kitchen staff of any shortage
- Clean the café areas, inside and outside, and ensure they are safe and hygienic at all times
- Check that all café facilities, equipment, or furnishings are in good order and report any damage
- Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required
- Assist with preparing food for bookings, ensuring these are ready on time
- Monitor expenditure, stock, wastage, and use-by dates
- Ensuring the completion of daily financial paperwork and cash handling and that all expenditure is covered by an invoice or receipt
- Respond promptly and professionally to any customer feedback, comments, or complaints
- Welcome anyone who approaches the building when you are on shift, advising them as necessary
- Be familiar and up-to-date with all policies and procedures
- Uphold the highest standards of health and safety, cleanliness, and professionalism and use your own initiative to respond quickly to issues or challenges that may arise when you are on duty
- Act as a role model for other staff, inspiring them to engage in the services and understand and appreciate the practicalities of running a cafe
- Any other duties as would be expected of a café worker
Personal Specification
1. You Are
- 1.1 Passionate about delivering a high quality food and drink offer
- 1.2 Friendly, cheerful, positive, and motivated with every member of the public that uses our cafe
2. Education, Qualifications, or Experience
- 2.1 Experience of working in a catering environment is essential
- 2.2 A Level 2 food hygiene certification is desirable
- 2.3 Barista experience is desirable
3. Knowledge, Skills, and Abilities
- 3.1 Enjoys multi-tasking in a busy fast-changing environment
- 3.2 Confident with simple mental arithmetic
- 3.3 Positive about embracing challenge and change, open to experimenting and fresh ideas
- 3.4 Looking for development and training opportunities
- 3.5 Believer in supportive environments, sharing with colleagues
- 3.6 An understanding of safeguarding children and young people and how to maintain appropriate professional boundaries
- 3.7 An understanding of equality and diversity with the ability to challenge discriminatory behavior
This document is part of the Little Coffee Bean Co Standard Operating Procedures and is for internal use only.