SOP 12.2 – Water System – Fixed Locations

Water System – Fixed Locations

Standard Operating Procedure (SOP)

Version: V2
Date: October 2025
Purpose: Manage mains water supply and drainage systems for fixed coffee shop locations safely and hygienically.

Scope

All fixed Little Coffee Bean Co locations with mains water supply.

Water Supply

Mains Connection:

  • Water supplied directly from building mains
  • No manual setup required
  • Contact leisure centre duty manager for supply issues
  • Report low pressure or no supply immediately

Daily Checks

Opening Shift:

  1. Turn on all water taps (sinks, coffee machine, etc.)
  2. Check water flow and pressure at each outlet
  3. Flush each tap for 30 seconds
  4. Verify water is clear with no discoloration
  5. Check for any new leaks
  6. Record water temperature (hot and cold)

Throughout Shift:

  1. Monitor water flow at all outlets
  2. Report any pressure changes immediately
  3. Watch for leaks under sinks or around pipes
  4. Ensure taps are fully closed after use

Closing Shift:

  1. Flush all taps for 30 seconds
  2. Check all taps are fully closed
  3. Inspect under sinks for leaks
  4. Document any issues
  5. Report problems to manager

Drainage System

Macerator Location:

  • Located in right under-sink cupboard
  • Processes wastewater from sinks and coffee machine
  • Makes grinding/gremlin-like noise when operating (normal)

Daily Drainage Checks:

  1. Turn on sink tap
  2. Listen for macerator operating (grinding sound)
  3. Verify water drains smoothly
  4. Check for any unusual noises or smells

Blocked Drain Troubleshooting:

  1. Check macerator power switches (red lights should be ON)
  2. Verify both switches are in correct position
  3. If red lights are OFF, turn switches ON
  4. Run water again and listen for macerator
  5. If still blocked, contact duty manager

Macerator Power Supply:

  • Two power sockets located under sink
  • Red indicator lights show power status
  • Both switches must be ON for operation
  • Check switches daily

Leak Management

Small Leaks:

  1. Report to leisure centre duty manager
  2. Submit incident report form to head office
  3. Place towel to catch water temporarily
  4. Monitor leak until repaired

Large Leaks:

  1. Notify duty manager IMMEDIATELY by phone
  2. Turn off water supply if possible (ask duty manager for location)
  3. Place warning signs around affected area
  4. Submit incident report form to head office
  5. Do not attempt repairs

Weekly Maintenance

  • Clean sink aerators
  • Inspect all visible pipes
  • Test water temperature
  • Check macerator operation
  • Flush system thoroughly

Monthly Tasks

  • Professional inspection of drainage
  • Macerator servicing check
  • Water quality testing
  • Pipe inspection for corrosion
  • Documentation review

Safety Notes

  • Do not attempt to repair water systems yourself
  • Always contact duty manager for supply issues
  • Report all leaks immediately
  • Never block or tamper with macerator
  • Keep area around macerator clear and accessible

Contact Information

  • Water supply issues: Contact leisure centre duty manager
  • Emergency leaks: Call duty manager immediately
  • Non-emergency repairs: Submit maintenance request
  • Incident reporting: Use online incident form