11.7 – Electrical Troubleshooting SOP

Electricity Issues

Standard Operating Procedure (SOP)

Troubleshooting – Washington Active

Should you face an issue with the electricity the following steps should be taken:

You should not attempt to work on any bit of equipment while it is still plugged in to the mains electricity supply.

Where is the fuse board located at the Washington Store?

“Fuse boxes are also known as circuit breakers, there are two located at the Washington store”

“Check in the following order.”

  1. Check the fuse box inside the cafe area first.
  2. It is the white box with a red sticker located under the bench with the coffee machine. It is to the left of the upstand pipe to the left of the fridge and freezer. You might have to move the bins out of the way to get access.
  3. Once you find it lift the flap panel
  4. Check that the switches are in the correct position. At the Washington store they are all black switches.

“Can you confirm the switches should all be in the up position?”

“If the switches are not in the up position, push them up one at a time.”

Review to see if this has resolved the issue:

If one of the circuit switches won’t stay up:

  1. Now you need to be a detective, you need to work out which bits of equipment are not working due to the circuit fault, this will help identify the cause of the fault.
  2. Once you have found the appliances on the faulty circuit, switch off each of the individual plug sockets
  3. Now return to the fuse board and push up the black circuit breaker, if this stays on, it is time to start switching the individual plug sockets back on.
  4. One at a time switch the individual plug sockets back on, you must check the circuit breaker each time to see if it has tripped. If not, move to the next plug and repeat.
  5. Once you find the bit of equipment that is causing the circuit to isolate, unplug it and report it via the Service Agent and submit an incident report form.

If the switches are all up but there is still no power you will need to check the sub fuse box in the cupboard where we store the excess pop. You will need to ask for the fuse board key from the centre’s duty manager.

Once you find the single bit of equipment causing the fault:

  • Spare fuses are kept on site.
  • You should only change a plug fuse if you are confident that you know how to do it safely.
  • ENSURE THERE IS NO ELECTRICITY GOING TO THE EQUIPMENT FIRST.

If you are unable to identify the issue:

  • Do not attempt to fix electrical equipment yourself.
  • Report the issue to the duty manager who will then escalate the issue and contact the company electrician to attend the site.

If the item is isolated to one bit of equipment:

If the item is isolated to one bit of equipment then it is likely to be the fuse in the plug.

  • Spare fuses are kept on site.
  • You should only change a plug fuse if you are confident that you know how to do it safely.
  • ENSURE THERE IS NO ELECTRICITY GOING TO THE EQUIPMENT FIRST.

If you are unable to identify the issue:

  • Do not attempt to fix electrical equipment yourself.
  • Report the issue to the duty manager who will then escalate the issue and contact the company electrician to attend the site.

ALL ELECTRICAL ISSUES SHOULD BE NOTED ON THE DAILY CLOSING SHEET AND REPORTED VIA THE ONLINE INCIDENT REPORT FORM

Electrical Troubleshooting SOP 04/03/2023 v1