# 3.3 Food Allergy or Intolerance Sign
**Little Coffee Bean Co**
**Version:** V2
**Date:** October 2025
**SOP Number:** 3.3
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## Purpose
To provide a standardised sign that informs customers how to access allergen information at Little Coffee Bean Co locations.
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## Sign Content
The following sign should be displayed prominently at all Little Coffee Bean Co locations (mobile Tuk Tuks and fixed shops):
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### **DO YOU HAVE A FOOD ALLERGY OR INTOLERANCE?**
**Please inform a member of staff before ordering.**
We take allergies seriously and want to help keep you safe.
Our staff can provide detailed allergen information for all menu items.
**Please ask about:**
– Ingredients in any item
– Potential cross-contamination risks
– Allergen-free preparation options
**The 14 Major Allergens We May Use:**
Cereals (Gluten) • Crustaceans • Eggs • Fish • Peanuts • Tree Nuts • Milk • Molluscs • Mustard • Celery • Sesame • Sulphites • Lupin
**If you experience an allergic reaction, please inform staff immediately.**
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## Display Requirements
– **Location:** Prominently displayed at point of order (counter, till area, or menu board)
– **Size:** A4 or larger for visibility
– **Format:** Laminated or protected to withstand moisture and handling
– **Frequency:** At least one sign per location; multiple signs recommended for busy areas
– **Language:** English (Welsh version available if required)
– **Updates:** Review and replace annually or when allergen information changes
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## Alternative Approaches
If a physical sign is not suitable (e.g., very small mobile unit), staff must:
– Verbally inform all customers about allergen procedures
– Provide written allergen information upon request
– Display allergen information on menus or information packs
– Ensure at least one staff member is present to discuss allergies
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## Complementary Materials
This sign should be supported by:
– Detailed allergen information on menus
– Staff training on allergen communication
– Product specification sheets with allergen details
– Clear procedures for allergen-free preparation
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## References
– UK Food Standards Agency (FSA) Allergen Guidance
– Natasha’s Law Compliance
– Food Business Operator Best Practice